Refund policy

30-Day Returns

We want you to love what arrives. You may request a return within 30 days after the last item in your order is delivered.

To be eligible, an item must be unused, in the condition received, and returned with its original packaging and any included components. Proof of purchase is required.

Starting a Return

Email us at contact@nivelune.com with your order number and the item you would like to return. If your return is approved, we will provide the return address and instructions. Items sent without prior authorization may not be accepted. Please do not send returns to the supplier address shown on a parcel.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Damage or Order Issues

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can make it right.

Exceptions

Gift cards, personalized items, and items marked final sale cannot be returned. We also cannot accept items that have been used, altered, or returned incomplete.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.