Shipping policy

Where We Ship

Nivélune currently ships to addresses in the United States only. We do not accept international orders at this time.

Shipping Cost

Standard shipping is free on U.S. orders. Any optional upgraded service, when available, will be shown at checkout.

Processing and Delivery Estimates

Orders are typically prepared within 2–5 business days. After dispatch, standard delivery is generally estimated at 7–20 business days. Alaska, Hawaii, U.S. territories, remote areas, peak-season volume, customs or carrier disruptions may require additional time. Delivery dates are estimates, not guarantees.

Tracking

When tracking is available, you will receive an email after your order ships. Tracking events can take several business days to appear after a label is created.

Multiple Packages

Items in the same order may ship separately and arrive on different days. You will not be charged additional shipping when an order is split.

Address Changes

Please review the shipping address before placing your order. Contact us immediately at contact@nivelune.com if a correction is needed. Once fulfillment begins, we cannot guarantee that an address can be changed or a package redirected.

Delays, Loss, or Damage

If tracking has not updated for an extended period, a package is marked delivered but cannot be located, or an item arrives damaged, contact us with your order number. We will review the shipment and work with the carrier or fulfillment partner on the appropriate next step.